On-site support close to the customer was already the idea behind the engineering office at Duncan, SC and is the driver for the new customer office at Detroit. The local engineers act as a link between customers, the European engineering centers and the plants. Reliable project management, as well as a quick response to customer's wishes is key to success. Driven by the market, the focus is on air flow management and acoustics. Modern, state of the art CAD and other Software has been installed to meet all market demands.